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Seminars and Events at automatic control

All seminars are held at the Department of Automatic Control, in the seminar room M:2112B on the second floor in the M-building, unless stated otherwise.

 

MSc, Patric Balan and Gustav Jönemo: Predicting Navigational Patterns in Web

Seminarium

From: 2024-02-16 10:15 to 11:00
Place: Seminar Room M 3170-73 at Dept. of Automatic Control, LTH
Contact: johan [dot] eker [at] control [dot] lth [dot] se
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Date & Time: February 16th, 10:15-11:00
Location: Seminar Room M 3170-73 at Dept. of Automatic Control, LTH
Author: Patric Balan and Gustav Jönemo
Title: Predicting Navigational Patterns in Web Applications using Machine Learning Techniques
Supervisor: Johan Eker, LTH
Examiner: Karl-Erik Årzén, LTH

Abstract: In large corporations, optimizing costly customer support services is crucial. This thesis explores using machine learning to predict user behavior in customer support tool usage, aiming to simplify the experience for unfamiliar users. The study involves training LSTM, transformer, and hybrid CNN-LSTM models on 1.8 million log entries. Results indicate that all models outperform a naive baseline, with LSTM excelling for long sequences, achieving 75 percent overall accuracy on its best dataset compared to the baseline's 72 percent.